But most of the time these may not be true. (If you take hosting service from a low quality hosting company, you have to face these problems.) However, it is often seen that due to various minor problems, the customer cannot open his own site. For example, when a customer uses the wrong username and password when logging in to their cPanel, and if it is repeated, the server firewall will block your IP. As a result, you are unable to visit the site. Or you may not be able to visit the site because of a shared IP as a result of taking shared hosting. Because another customer may have tried to log in with this same IP. Also, your site may not be visible due to the DNS problem of your ISP or expiration of the domain.
Anyway, how do you make sure your site isn’t down? Let’s find out the 5 things to do!
First, disconnect your used internet connection and try again after some time. By doing this, if your computer IP is blocked, the IP will change due to being a dynamic IP and I hope you will be able to see your site.
2) Proxy server
To find out if the website is actually down, you can check with a proxy server or other ISP connection if necessary. Does it open your site? For example- DownForEveryOneOrJustMe go to this site and recheck your site. Then you can understand whether your website is up or down.
3) Maintenance notice
Hosting companies often maintain their servers to upgrade their services and servers. In this case, they send maintenance notices to the customers’ emails. At the same time, they informed about it by posting on the official social media site. So check your email, see if the hosting company sent any maintenance notices. Or check the company’s official social media sites such as Facebook, Twitter, Instagram, LinkedIn, etc.
4) Support ticket or email
If your site still doesn’t open, post a support ticket on the hosting provider’s website or send a message to the contact email provided by them. Call if you have a contact phone number. But do not call or abuse at the beginning of the phone. First, tell the hosting company’s support agents your domain name first then tell them that you can’t browse your site. Because a hosting company can have many servers and no one can say no server or down if you don’t say your domain name. And speak the elegant language).
Please wait a while for details on how long it will take. If it is too late to get the update, please reply in elegant language or ask for the update by calling the phone number given to them.
If the server is down due to an unwanted DDOS attack, don’t call again after 5 to 6 minutes or go to live chat and ask again how long it will take for your server to be fixed. Because if they answer customers so often for tickets or phone calls, the work of fixing the server will be disrupted and the downtime will continue to increase.